You’ll need your Virgin Money or Virgin Atlantic Credit Card handy to register for the app
You'll need your Virgin Money or Virgin Atlantic Credit Card handy to register for the app

General

For security, you can only use it on one device. If you want to change the device it's installed on, there are just a couple of steps to do this. Download the app on your new device and tap 'Already using the app' on the front screen. You'll be asked to register again (don't worry, you can keep the same username, password and passcode). Make sure you have your credit card to hand to do this. The app will automatically be de-registered on your old device.

If you want to put the app on a new device or change the one it's installed on, there are just a couple of steps to do this. Download the app on your new device and tap 'Already using the app' on the front screen. You'll be asked to register again (don't worry, you can keep the same username, password and passcode). The app will automatically be de-registered on your old device.

You can only add one credit card to the app (even if you have a Virgin Money card and a Virgin Atlantic one), so register the one you use the most.

If you update to the latest version of iOS or Android, the app will work. There are older versions of operating systems that we don't support. Plus, if you unlock or tamper with your device (known as jailbreaking or rooting), the app won't work.

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You can't access the app without a passcode, Face ID, Touch ID or Android Fingerprint (on compatible devices). As long as you don't share your passcode or let anyone else have access to your phone (you may have other people's fingerprints set up on your phone), your information should be safe in the app. If you're worried, contact our Helpdesk and we'll stop the app being accessed from the phone. If you think your credit card may have been used fraudulently, call our Customer Service Team straightaway.

Of course. Your face or fingerprints (biometrics) are stored on your device, so if you delete them from your device, you can't use them to get into the app in the future. If you want to disable biometrics in the app altogether, select ‘More' on the account summary screen and change your settings. Remember, if anyone else's fingerprint is stored on your device, they'll be able to access the app when you enable biometrics.

Close the app down and go to the sign-in-screen. If you've enabled face or fingerprint recognition, tap 'Cancel' to access the passcode screen. Here, tap on ‘FORGOT?' in the bottom left corner. To reset your passcode, you'll need your password. This will be at least 8 characters chosen from 3 or more of these categories: numbers, upper case letters, lower case letters and special characters (such as *!?). If you've forgotten your password, you can reset this through the app. When you're asked for your password, just tap 'Forgotten your password?' and follow the screens. You'll just need your card to hand and you'll be asked for your date of birth. You can then reset your password. If you're worried, contact our Helpdesk and we'll stop the app being accessed from the phone. If you think your credit card may have been used fraudulently, call our Customer Service Team straightaway.

Close the app down and go to the sign-in-screen and tap ‘FORGOT?'. Enter your password. This will be at least 8 characters chosen from 3 or more of these categories: numbers, upper case letters, lower case letters and special characters (such as *!?). Once you've entered this, you can change your passcode. If you've forgotten your password, you can reset this through the app. When you're asked for your password, just tap 'Forgotten your password?' and follow the screens. You'll just need your card to hand and you'll be https://paydayloansohio.net/cities/heath/ asked for your date of birth. You can then reset your password.

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